Forgery and Fraud

Our library offers a variety of business services such as copying, scanning, emailing, and faxing, and we also have staff on hand to assist patrons with these services.

This question tugged at my heart, because lawyers face issues like this, too.[1]

Maintaining confidentiality while addressing concerns that a person is being victimized creates terrible tension.  The need to maintain a trusting relationship, governed by professional ethics, makes the tension all the more acute.

It has come up at our Reference meetings that patrons are using our technology to alter documents such as doctor’s notes (extending days of medical excuse, for example) and our staff is increasingly uneasy about assisting patrons with this.

Wow.  There is really just no hum-drum day for librarians, is there?

Okay, let’s take this in stages.