This is a 6-week online class running on Moodle. You will be given login information for the Moodle site during the week prior to the start date.
When chatting with a patron online through virtual reference, it can be tempting to just Google the patron's question and give them the first result. This class will explore advanced search methods for finding information on the web in general, and tactics for finding resources in another library's databases/catalog. This class will be beneficial for librarians who participate in WNYLRC's Ask Us 24/7 service, but any librarian who does chat reference will find it useful.
Jaclyn McKewan is the Digital Services Coordinator at WNYLRC, where she has worked since 2008. One of her job duties is managing Ask Us 24/7, New York State's virtual reference service.
Why not start the new year with a toast to libraries! The WNYLRC CE Committee would like you to join us and your other colleagues from across the region for another great WNY Librarian Informingle Happy Hour at Resurgence Brewing Company!
Your first round is free when you join colleagues for giant jenga, locally produced beer, wine and cider, locally sourced snacks, brewery tours and networking in a relaxing and fun environment!
The brewery tours are optional and cost $10/pp and will begin at 4:30pm (free tastings included in the tours)