This is a 6-week online class running on Moodle. You will be given login information for the Moodle site during the week prior to the start date.
When chatting with a patron online through virtual reference, it can be tempting to just Google the patron's question and give them the first result. This class will explore advanced search methods for finding information on the web in general, and tactics for finding resources in another library's databases/catalog. This class will be beneficial for librarians who participate in WNYLRC's Ask Us 24/7 service, but any librarian who does chat reference will find it useful.
Jaclyn McKewan is the Digital Services Coordinator at WNYLRC, where she has worked since 2008. One of her job duties is managing Ask Us 24/7, New York State's virtual reference service.