REAL: Resources and Education for Awesome Libraries
For this conference, we're getting real, by giving you not just theories, but practical applications of them. You'll come away with doable strategies that you can put to use right away! The morning will cover User Experience (UX) and the afternoon will have multiple topics, with concurrent sessions so you can pick what's best for you.
Location: Buffalo Niagara Heritage Village, Amherst, NY
"A UX Perspective from Outside of Libraries"
Judy Siegel, Thompson Reuters
The critical role that libraries play in our civic society has perhaps never been more needed than now. Libraries are information centers that also double as community centers -- providing critical access to all kinds of information that directly affects patron's lives.
The importance of libraries is obvious, but how do we think about and describe the user experience of libraries -- both the digital and physical UX of library spaces? How does this inform how we consume, occupy, and teach within these spaces? How does this inform the design and experience of these spaces?
As a UX Designer by training, I think about the entire UX experience of spaces -- mostly in a digital way, but increasingly in a physical way as well. Because I am such a fan of libraries, I have been involved in several library-centric UX projects. I'll discuss what UX is and why it is critical, share my findings from recent projects, my overall view of UX in libraries, and what I think is coming next.
is an assistant professor in the School of Information at Pratt Institute (formerly the School of Information and Library Science) where he developed and coordinates the User Experience program. He holds a Ph.D. in Information Studies and Human-Computer Interaction (HCI) from Drexel University and his research addresses two broad themes: (1) investigating and strengthening UX practices in different contexts and (2) understanding and improving UX education. He has presented his research at many top conferences in the field, including the ACM CHI conference, the Information Architecture Summit, the annual meeting of the Association for Library and Information Science Educators (ALISE), and the annual meeting of the Association for Information Science and Technology (ASIS&T). You can follow him on Twitter at @CraigMMacDonald or visit his website at http://www.craigmacdonald.com.
Justin Cronise is a librarian at Erie Community College’s South Campus, coordinating instruction, outreach, and a wide array of projects loosely described as “UX.” In 2015, Justin glowingly reviewed “Useful, Usable, Desirable: Applying User Experience Design to Your Library” (Schmidt & Etches, 2014) for the Journal of Library Innovation, and has been running with it ever since. When away from the library, Justin enjoys the many joys of homebrewing, reading books with his two adorable children (over and over again), and dreaming of a beach in an undisclosed location.
Judy Siegel is a UX Designer living in Jersey City, NJ. She is currently contracting at Thomson Reuters. Prior to that, she was Director of User Experience at MSNBC Digital, designing the digital presence for the network. Previous jobs include working as a Senior UX Designer at CNN Digital and Ericsson, as well as fellowships at the DNC (where she designed the first mobile canvassing app) and Govloop.com, as well as stints at Fiserv, VMware and the CDC. In past professional lives, she worked in non-profits as a grant writer and researcher and on political campaigns as an organizer.
Amanda M. Shepp received her MLS in Library & Information Science from the University at Buffalo in 2013. After graduating, she worked on a variety of library and museum projects for the Center For Inquiry including digitization, digital collections management, and working with rare books before winding up at the Marion H. Skidmore Library in Lily Dale, NY, as their first professional librarian. Amanda was promoted to Library Director in 2016. When she isn’t presenting on topics within the history of Spiritualism or digitization techniques, she’s homebrewing, cooking with science, and finding creative ways to teach listeners how to concoct interesting drinks while disseminating information about the weirder points in history. Every two weeks, she descends upon the Internet’s radio waves as the Loud-Mouthed Librarian, humble host of This is My Normal Talking Voice, a slightly foul-mouthed educational podcast.
Tom Vitale currently serves as the Outreach Coordinator for the Chautauqua-Cattaraugus Library System in Jamestown, NY. He has presented at the New York Library Association Conference and at numerous libraries and library systems throughout New York State. Tom worked as a social worker for fifteen years before transitioning into public librarianship. He has research and teaching interests in mentally ill adults and adults with co-occurring disorders. Tom currently serves as President of the Library Access Round Table for NYLA and as Vice-President and Programming Chair for the Rural Libraries Roundtable of NYLA. He is the current chair of the WNYLRC Continuing Education Committee. Tom holds undergraduate degrees from SUNY College at Fredonia in elementary education and Clarion University of PA in liberal studies. He has graduate degrees in social work from Stony Brook University and library science from Clarion University of PA. Tom is a certified public librarian in the States of New York and Pennsylvania.