REAL: Resources and Education for Awesome Libraries
For this conference, we're getting real, by giving you not just theories, but practical applications of them. You'll come away with doable strategies that you can put to use right away! The morning will cover User Experience (UX) and the afternoon will have multiple topics, with concurrent sessions so you can pick what's best for you.
Location: Buffalo Niagara Heritage Village, Amherst, NY
"A UX Perspective from Outside of Libraries"
Judy Siegel, Thompson Reuters
The critical role that libraries play in our civic society has perhaps never been more needed than now. Libraries are information centers that also double as community centers -- providing critical access to all kinds of information that directly affects patron's lives.
The importance of libraries is obvious, but how do we think about and describe the user experience of libraries -- both the digital and physical UX of library spaces? How does this inform how we consume, occupy, and teach within these spaces? How does this inform the design and experience of these spaces?
As a UX Designer by training, I think about the entire UX experience of spaces -- mostly in a digital way, but increasingly in a physical way as well. Because I am such a fan of libraries, I have been involved in several library-centric UX projects. I'll discuss what UX is and why it is critical, share my findings from recent projects, my overall view of UX in libraries, and what I think is coming next.
"Navigating the UX Obstacle Course: A Practical Guide"
Craig MacDonald, Pratt Institute.
When we talk about UX, we often talk about it in terms of methods (like card sorting and usability testing) or products (like wireframes and sketches) or as a general effort to be more user-centered in the way interfaces are designed and services are provided. While this view of UX is accurate, it's also incomplete because it obscures the fact that doing good UX requires more than just figuring out how to apply the right method or design an intuitive interface. It also requires navigating a complex web of organizational factors, logistical constraints, and practical obstacles that threaten to derail any UX project before it even gets off the ground. In this interactive session, attendees will delve more deeply into to the more nitty-gritty aspects of getting UX work done. By the end of this talk, attendees will have a stronger grasp on the biggest barriers to doing good UX and get a head start on developing concrete strategies and practical solutions to overcome those barriers and design a more experience-centered organization.
Learn about today’s genealogists, genealogy reference interview techniques, and how genealogists can support your library or archives.?
is an assistant professor in the School of Information at Pratt Institute (formerly the School of Information and Library Science) where he developed and coordinates the User Experience program. He holds a Ph.D. in Information Studies and Human-Computer Interaction (HCI) from Drexel University and his research addresses two broad themes: (1) investigating and strengthening UX practices in different contexts and (2) understanding and improving UX education. He has presented his research at many top conferences in the field, including the ACM CHI conference, the Information Architecture Summit, the annual meeting of the Association for Library and Information Science Educators (ALISE), and the annual meeting of the Association for Information Science and Technology (ASIS&T). You can follow him on Twitter at @CraigMMacDonald or visit his website at http://www.craigmacdonald.com.
Justin Cronise is a librarian at Erie Community College’s South Campus, coordinating instruction, outreach, and a wide array of projects loosely described as “UX.” In 2015, Justin glowingly reviewed “Useful, Usable, Desirable: Applying User Experience Design to Your Library” (Schmidt & Etches, 2014) for the Journal of Library Innovation, and has been running with it ever since. When away from the library, Justin enjoys the many joys of homebrewing, reading books with his two adorable children (over and over again), and dreaming of a beach in an undisclosed location.
Judy Siegel is a UX Designer living in Jersey City, NJ. She is currently contracting at Thomson Reuters. Prior to that, she was Director of User Experience at MSNBC Digital, designing the digital presence for the network. Previous jobs include working as a Senior UX Designer at CNN Digital and Ericsson, as well as fellowships at the DNC (where she designed the first mobile canvassing app) and Govloop.com, as well as stints at Fiserv, VMware and the CDC. In past professional lives, she worked in non-profits as a grant writer and researcher and on political campaigns as an organizer.
Amanda M. Shepp received her MLS in Library & Information Science from the University at Buffalo in 2013. After graduating, she worked on a variety of library and museum projects for the Center For Inquiry including digitization, digital collections management, and working with rare books before winding up at the Marion H. Skidmore Library in Lily Dale, NY, as their first professional librarian. Amanda was promoted to Library Director in 2016. When she isn’t presenting on topics within the history of Spiritualism or digitization techniques, she’s homebrewing, cooking with science, and finding creative ways to teach listeners how to concoct interesting drinks while disseminating information about the weirder points in history. Every two weeks, she descends upon the Internet’s radio waves as the Loud-Mouthed Librarian, humble host of This is My Normal Talking Voice, a slightly foul-mouthed educational podcast.
Rhonda Konig has been a genealogy librarian since 2002 and currently serves as the Genealogy Specialist in the Grosvenor Room, the Special Collections Department at the Central Library in Downtown Buffalo. She is a board member of the Western New York Genealogical Society and the editor of the society's JOURNAL. Rhonda has been researching her own genealogy since 1999 and her most surprising genealogical accomplishment to date is the debunking of her maiden name. ?
Katy Duggan-Haas is an experienced Sustainability and STEM Education Consultant. She serves as a project director in WNY-STEM. She is a former Director of the Math & Science Center in Jackson, Michigan, where she was responsible for professional development, student programs, curriculum support, resource clearinghouse, community engagement. Katy has also been a biology teacher and advisor for sustainability and outdoor experience clubs and activities.
Tom Vitale currently serves as the Outreach Coordinator for the Chautauqua-Cattaraugus Library System in Jamestown, NY. He has presented at the New York Library Association Conference and at numerous libraries and library systems throughout New York State. Tom worked as a social worker for fifteen years before transitioning into public librarianship. He has research and teaching interests in mentally ill adults and adults with co-occurring disorders. Tom currently serves as President of the Library Access Round Table for NYLA and as Vice-President and Programming Chair for the Rural Libraries Roundtable of NYLA. He is the current chair of the WNYLRC Continuing Education Committee. Tom holds undergraduate degrees from SUNY College at Fredonia in elementary education and Clarion University of PA in liberal studies. He has graduate degrees in social work from Stony Brook University and library science from Clarion University of PA. Tom is a certified public librarian in the States of New York and Pennsylvania.