Information Technology Assistant, Chautauqua-Cattaraugus Library System - Jamestown, NY
Posted: Friday, December 11, 2020 Permalink

Job details


Up to $43,500 a year

Job Type


Full Job Description

Job Title: Information Technology Assistant

Department: IT Reports to: IT Manager

Supervise Others: No

Schedule: Full Time

Position Overview:

Implements and supports the hardware and software needs of a library system serving 38 library locations.

Key Responsibilities/Functions:

  • Supports and maintains IT operations to adhere to the System’s established vision, goals, and objectives
  • Follows the guidance and focus of the IT Manager
  • Informs and updates the IT Manager on the status of IT systems and services in member libraries
  • Works with the IT Manager to maintain an inventory of the System hardware and software resources
  • Tests, troubleshoots, repairs current System and Member Library hardware and software inventory
  • Follows policy, standards, and procedures for all activities of IT operations
  • Suggests ways to efficiently serve the technology needs of Member Libraries
  • Maintains documentation on work performed, procedures, and training guides
  • Assists in the installation and configuration of web based applications such as System ILS and Office 365
  • Provides informal software training to member library staff during visits as needed
  • May be asked to perform formal training if needed
  • Documents IT related problems and resolutions for future reference
  • Conducts research and evaluation of new technologies as directed and stays current with IT trends
  • Assists system staff with gathering data for state annual reports upon request
  • Regular travel within Chautauqua and Cattaraugus counties required
  • Reliable transportation required
  • Other duties and responsibilities, as assigned

Qualifications and Skills Required:

  • Working knowledge of various desktop or server operating systems, such as Windows, Mac, Linux, iOS, and Android operating systems, applications, and utilities
  • Working technical knowledge of current network hardware, protocols, and standards
  • Demonstrated knowledge and experience with web-based resources
  • Demonstrated interpersonal skills and abilities
  • Ability to work with users that have a wide range of IT skills
  • Ability to make oral, written and graphic presentations utilizing various technologies
  • Three (3) years proven desktop support and maintenance experience within a business setting. Experience in a public library or educational setting is desirable.


  • Experience with Phone/telecommunications systems
  • Data wiring experience
  • Experience with tools and general repairs
  • M.L.S. or M.L.I.S. from an ALA-accredited institution

To Apply: Apply on or before the closing date of January 4, 2021. Upload resume & list 3 references in cover letter via Indeed's cover letter section (under Apply Now).
Apply at Indeed:

Job Type: Full-time

Pay: Up to $43,500.00 per year


  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Work Location:

  • Multiple locations

Typical start time:

  • 9AM

Typical end time:

  • 5PM

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

Company's website:

Company's Facebook page:

Benefit Conditions:

  • Waiting period may apply

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place